User Interview Questions

Bike Type
What do you use your bike for? (commute, to wander, get around the neighborhood)

Wayfinding
What apps, maps or other tools do you use to get around NYC on a bike?
Do you usually know where you are going?
In the times you don’t know how to get to your destination, what do you do?
What does this lead to? How does it make you feel?

Tracking
What things in your life to you track (or keep track of consistently)?
What do you like tracking these things?
What do you track in regards to your biking trips?
How relevant are the stats? What do they tell you?
How consistently do you track?
If you’ve stopped, for how long did you track?
Why did you stop?

Places
Where do you get your morning coffee? Is it always the same place?
How often do you try new places that you stumble upon (that you pass by)?
What tools do you use to find places?
What do you like about that tool?
Do you ever go to places because someone you know has checked in there?
How frequently to do write reviews about the places you go to?
What are 3-5 keywords that describe the places you go (or usually seek out)?
How do you find out about events and concerts happening in New York? What kind of events do you usually seek out?

Habits and Motivation
What other physical activities do you do?
Why and what motivates you to do it when you have excuses not to (lazy, tired, busy, no time, weather)?
When do you not bike?
What motivates or gets you to bike?
When do you not bike? (rain, cold weather)
How often do you bike?
How often do you put air in your tires?

Friends/Group Riding
Do you usually ride alone or with friends?
Are you friends’ bikers or are you the only one?
How does this affect how often and where you bike?
How do you advocate biking to your friends? How important is this to you?

Helmet
When do you wear a helmet?
What style is it?
Do you ever just carry it around on your back?

Bike Infrastructure/System
Where do you park your bike at home? At work?
How important is it to be able to shower after your ride to work?
Do you have access to a shower at work?

Bike Community and Advocacy
Which bike initiatives are you involved in (if any)?
Which petitions have you signed?
How engaged are you in the bike community? What events and activities do you participate in?
How do you report bad road conditions?

Safety (secondary)
Do you follow the rules of the road?
Do you ride the wrong way down one-way streets?

Process Plan

Concept
- create a journey map
- refine concepts from the journey map

Hardware
- create a hardware sketch
- reach out to experts
- start mvp with wires

Prototyping
- create one route for people to try
- write the script (determine elements/concepts that we include)
- rehearse
- plan to document
- get webcam(s)

Bike Community
- reach out to bike community

Contextual Research
- contextual research
- identify user research areas and goals

Software
- tbd

Blog
- visual design

Grind Brain Dump

- give people the music playing at local venues that week
- pin locations with a button
- sensor to start tracking in the helmet
- buttons connected to helmet also
- allow people to hook-up whichever audio service they want
- “shut up” or “please repeat” feedback from the rider in buttons, voice commands or force sensors (ie. hitting the helmet)

**high on Intelligentsia pour-over coffee

Advice from Open Plans

As I mentioned in the previous post, the MVP itself has its complexities. Here is the run-down of the layers involved for the mapping software.

1. Map tiles (provided by Open Layers, Poly Layers, Google)
2. Routing services (Open Trip Planner, NavItGoogle)
3. NYC bike network (found on the nyc.gov GIS file)
4. Software for to convert turn-by-turn directions to audio and re-route
5. GPS tracking

Other notes from meeting at Open Plans:
Connect with the bike nerd community: Get biking software developers together to lead a discussion and work session for how the thing can be developed. Check out Bike NYC Tech meet-up.

Note: We need to draw the line between what we will program and what we will get help with.

Research: apps and open-source software for turn-by-turn directions and routing, geo-fencing, place-based audio tools, Rodify, Ways, Filter Bubble (book), Android extension kit

Connect with Transportation Alternatives, Ride the City, and NYC Bike Tech meetup